Refund policy

Return and Refund Policy

At CartSnap, we want you to feel confident about every purchase. If something isn’t right, we’re here to help with a fair and transparent return and refund process.

1. Return Eligibility

To be eligible for a return, items must meet the following conditions:

  • Returned within [7 DAYS] of delivery
  • Unused, unworn, and in original condition
  • In original packaging with all tags and accessories included
  • Accompanied by proof of purchase (order confirmation or receipt)

We reserve the right to decline returns that do not meet these criteria.

2. Return Timeframe

You must initiate a return request within [7 DAYS] of receiving your order. Requests made after this period may not be accepted.

To start a return, please contact us at cartsnap.in@gmail.com with your order details and reason for return.

3. Refund Process and Timing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within [REFUND PROCESSING TIME]
  • Refunds will be issued to the original payment method
  • Depending on your payment provider, it may take additional time for the refund to reflect in your account

4. Exchange Options

If you would like to exchange an item (for a different size, color, or product), please contact us at cartsnap.in@gmail.com. Exchanges are subject to product availability.

In some cases, we may recommend placing a new order while your return is being processed to ensure faster service.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please notify us within [2 DAYS] of delivery at cartsnap.in@gmail.com.

We may request photos or videos for verification. Once confirmed, we will offer a replacement, exchange, or full refund at no additional cost to you.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as final sale or non-returnable
  • Used or damaged items (not due to our error)
  • Products without original packaging or missing components
  • Personal care or hygiene items (if applicable)

7. Return Shipping Costs

  • If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping cost
  • For all other returns, shipping costs may be the responsibility of the customer unless stated otherwise

If you have any questions or need assistance, please reach out to us at cartsnap.in@gmail,com We’re committed to making your experience with CartSnap smooth and worry-free.